Diamond Envelope Corporation is a successful, leading manufacturer of direct marketing products. Owned and operated for over 32 years in the western suburbs of Chicago, Diamond continues to grow, leading the industry with knowledge, quality and innovation.
JOB TITLE: Account Executive
FLSA STATUS: Full Time/Exempt
DEPARTMENT: Sales & Marketing
REPORTS TO: Director of Client Services
POSTION SUMMARY: Primarily responsible for providing effective account management, using the in-depth knowledge of company products to gain orders and manage customer requests thoroughly. Works closely with production and prepress, along with other sales staff to learn the manufacturing operation.
- Bachelor’s Degree with 3.0+ GPA.
- 5 to 10 years customer service support or account executive positions; preferred but not required.
- Ability to prioritize work in a fast paced, high-pressured culture; a must.
- Previous direct mail or printing background, a plus.
- Skilled in addressing customer issues and ensure effective problem resolution.
- Ambitious attitude, motivated to grow within the roles and responsibilities.
- Experienced in technology, working with excel and capable of building spreadsheets and reports.
- Knowledge with Apple products is a plus.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process customer orders/changes according to established departmental policies.
- Partner with sales reps and prepress department to excel customer expectation.
- Ability to be available via cell phone after hours dependent on customer needs.
- Other job duties as required.
ESSENTIAL SKILLS & EXPERIENCE:
- Ability to maintain focus and multi-task, prioritizing responsibilities, in a fast-faced and changing environment.
- Solid and proven problem solving capabilities.
- Heavy phone and email contact with clients.
- Contribute creative ideas and is confident to take on challenges to improve the overall operation, as well as, voice thought provoking questions.
Diamond Envelope Corporation offers an excellent benefit package which includes: Employer Matching 401K, Medical, Dental, Vision, Comprehensive Voluntary Life Coverage Plan, 10 paid holidays a year and paid vacation time.
Diamond Envelope Corporation conducts pre-employment drug screening and background checks including random screening for a safe work environment.