Customer Service

In its 36th year of operation, Diamond Envelope Corporation boasts over 50 years of collective experience and product knowledge in Customer Service, Sales, and Plant Manufacturing. Our professional staff focuses on providing cost-saving solutions and personalized attention to each client and their customers' envelope needs. 

Effective communication is the foundation of our account executive training. Our team of customer service experts will provide you with quick and accurate price quotes, as well as scheduling inquiries, with the capacity to handle the largest orders and the agility to handle the smallest orders. Customer service is a commitment to providing value-added services to our customers, including positive attitudes and knowledge, technical support, and excellent service in a timely manner. 

Diamond Envelope is a recognized industry leader for customer service, a result of promoting a positive and energizing work environment. The relationships we form with our customers develop into a collaborative, long-lasting partnership. 

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"Excellent customer service means going above and beyond to keep the customer happy, whether that means answering their questions or helping to solve any issues they may be experiencing with a positive attitude. Customer satisfaction is the top priority, and hopefully that helps to create loyal, returning customers." 

-Kristin B. 

Every company's greatest assets are its customers, because without customers there is no company.

- Michael LeBoeuf 

"The statement above holds true in every aspect of our relationship with the customer to ensure they 'feel' the importance of their business. From assisting with quoting, to processing their orders, proofing, and ensuring manufacturing and shipping goes smoothly, we are here to always share our envelope expertise and blessed enough to make some friends along the way."     

- Sylvia M. 

"Customer service to me is delivering a sincere value to our customers. People who work with us appreciate our honesty, passion, and drive to be the very best at whatever we can do to assist them with their job or problem."                                                         

-Sandy V.